Title : Service Desk Manager
Location:: Hyd
Experience :-3-6 yrs
Position Requirements
Strong Product Knowledge on Service Desk Manager R12.X, CA Workflow
ITIL Knowledge
Should have good Networking and Windows Administration knowledge
Should have some basic knowledge on scripting, architecture concepts, customizations, SQL etc
Customer/vendor handling skills
Should be a good team player with good communication skills
Knowledge on SQL and SAP BO reporting
Knowledge on Web services
| Key Accountabilities Build / Re-Build SDM Development / Test Environments as needed, according to existing architecture. Customization of SDM interface with htmpl (CA proprietary language) Customize application (java screen, new tables, new fields) Develop business processes using CA workflow tool Integration of SDM with other Enterprise/Intranet applications Master Data upload/Sync (Contacts, Assets, Workflows, Macros) Migration of the customized SDM from one environment to other Applying cumulative patches and fixes as per the need Troubleshoot SDM R12.5 Application issues / Admin issues Responsible for application availability and perform level 4 on call support Communicate effectively with vendors to resolve issues within SLA Responsible for securing data(Contacts) in the SDM Ensure the Service level agreements are met Atul atul@serveacestech.com |
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